GENERAL BOOKING CONDITIONS
CHECK-IN/CHECK-OUT
The reserved room is available to the guest from 3:00 p.m. on the
day of arrival, to 10:30 am on the day of departure. It is allowed to anticipate the check-in time by prior
prior notification at the time of booking, to the Front Desk (which will provide confirmation,
if it is possible).
Late check-outs will be possible only with prior authorization from Reception; in this case a surcharge may
a surcharge may be applied.
DOCUMENTS
It is absolutely necessary to come with a valid identity document (ID card -
passport - driver's license). The document is required for all persons entering the facility,
including minors (children and/or teens).
NO SMOKING.
The entire facility is "non-smoking." Please do not smoke either in your room or in the common areas. It is possible to
smoke in the outdoor areas by making use of the appropriate containers.

BOOKING CONFIRMATION
Depending on the periods, in order to confirm the reservation may be required to pay a deposit or
a Credit Card as a guarantee.
Deposit: The required deposit is expected to be 50% of the amount due. It must be paid
by Bank Transfer or by Credit Card.
At the time of booking, the Hotel will indicate the exact amount to be paid and the bank details
necessary for payment by bank transfer, or the instructions for making the same by Credit Card.
Credit Card. In case of cancellation of the reservation (the customer does not follow up on the reservation and does not show up
at the hotel) the amount paid will not be returned (as per Art.1385 of the Civil Code); the hotel reserves the
possibility of recognizing it as valid for a future and different reservation.
Credit Card Guarantee: It is necessary to email or enter in the form the data of the Credit Card: number, holder and expiration date of the card, together with the authorization for a possible penalty charge. No amount will be taken from the credit card (in fully refundable reservations) except in the event of a penalty charge (late cancellation or no-show). We reserve the right to pre-authorize the card for reservation confirmation.
Payment for the stay will be made in full at the hotel.
CANCELLATION TERMS
Reservations may be cancelled up to 15 days before arrival without penalty. In
case of late cancellation a penalty equivalent to 50 percent of the entire
stay; in case of a no-show the penalty charged will be equivalent to the amount of the entire stay. I
above cancellation terms may vary during certain periods or for special packages and offers and
will be made known to customers at the time of booking.
The cancellation of the reservation must necessarily be made in writing by e-mail or through the website. In case of cancellation of the contract by the customer before arrival, the following clauses apply:
a. In the case of cancellation communicated at least 15 days before the scheduled arrival date, the deposit will be
refunded in full, minus the costs of the refund transaction;
b. For cancellations communicated later, the deposit will be retained in full;
c. In case of early departure, only the cost of the room will be charged for all days booked and
not used.
d. If the reservation is non-refundable, the total amount of the reservation will be charged immediately after confirmation.
WITHDRAWAL BY THE HOTEL
If the right of withdrawal by the customer is exercised within the prescribed time limit and
in writing, the hotel is authorized to withdraw from the contract, if there is a request from other customers
for the booked room and if the customer to the hotel's request for explanation does not waive, his
right of withdrawal.
If an advance payment is not paid even after the deadline given by the hotel has
expired, the hotel shall have the right to terminate the contract.